FAQ'S
Is registration compulsory before placing an order?
It is not compulsory to register before placing an order. Registration can be opted for as soon as you have finished shopping, or you can check out as a Guest. Registration is free and the process is very user friendly and it will save you valuable time in your future purchases. Click here to register.
How to register?
Click here to register.
What are the benefits of being a registered user?
For future purchases and orders you will not be required to re-enter your shipping or billing addresses every time. Next time whenever an order is placed by you, it will be automatically delivered to the registered address in your account, unless of course you direct us otherwise. You will have the freedom to browse, shop and complete your order at a later time. Our system will keep track of your shopping cart, so that you do not have to go through the hassle of re-select the items again. However please do remember that placing items to your shopping cart for purchase at a later time does not guarantee item availability.
How to reset my password?
Click here to reset your password.
How can I change my account details?
Immediately after login into your account with your email address and password, you will be redirected to your account overview for update or edit of your account details.
Is it possible to change my email address in my account?
We plan to introduce this function in the future.
How can I contact Customer Service?
Please click here to contact our Customer Service Team.
FAQ: ORDERING
Is it possible to order by phone?
At present, we do not take orders over the phone. However, our website is compatible with all mobile devices and platforms. So you can surf our website in your Smartphone and order directly from our online website. Click here to shop.
What payment options do you offer?
We accept the following forms of payment:
- Visa
- MasterCard
- PayPal
- Bank Payment
Can I trust that my privacy and personal information are secure on your site?
Online shopping on our website is safe and secure. Please click here to access details on how we protect your privacy and personal information.
Is it possible to modify or cancel my order?
It is not possible for us to cancel or make changes to your order after you confirmed it. Please see our FAQ section for returns details.
How do I choose sizes?
Click here to view our Size Charts.
How can I contact Customer Service?
Please click here to contact our Customer Service Team.
FAQ: ORDER STATUS
How can I check my order status?
- You can check you order status by logging into your personal Reflextions.com .au account . Click hereto check on that status of your order.
- Click on Track Order at the top right of the page. Make sure to have the order # and email address is corrected and matches the ones you received after check out.
- Confirmations email is sent within 30 minutes when your order has been received or your shipment has been processed, to the valid email address provided at the time of order placement. If you did not receive any confirmation emails, please check your email spam filter.
- Please select Reflextions.com as a trusted website domain in your spam filter.
- In order to avoid any duplicate orders, please go to “MY ACCOUNT” to verify your order , before resubmitting your order.
- Please allow 24 to 48 hours for your order status to change.
Why my order was cancelled?
There exist various reasons for automated order cancellation:
- Reflextions was unable to verify the billing information that was entered at the time order. If the billing address does not match with what the credit card issuer or bank has on file, the order is automatically cancelled.
- In case your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information provided is correct. After confirmation, please place a new order using the correct billing address.
- If you still need assistance please contact us at TELEPHONE NUMBER or you may email through the “Contact Us” link.
How can I contact Customer Service?
Please click here to contact our Customer Service Team.
FAQ: SHIPPING
What are the shipping options that are available and what are the shipping rates?
We offer a variety of shipping options and rates. Click here to view the details of our shipping options and rates. For orders above 300$, we offer free international shipping.
Which countries do you ship your products to?
Reflextions.com ships to all countries except Israel.
Can I track my package after it has been shipped?
Immediately after your package has been shipped, you will receive an email notification confirming the shipment. The email will contain the tracking number for your package and a link to the shipping carrier’s website.
How can I contact Customer Service?
Please click here to contact our Customer Service Team.
FAQ: RETURN AND EXCHANGE
Can I return an order?
Returns are accepted within 15 days from the shipped date. Your Return Form and Invoice has a postmarked date that specifies the last day till which you can return your merchandise by mail . Return limitations apply.
What return limitations apply in case of a returned order?
Returns must be unworn, unaltered, and unwashed with all tags attached.
Can I exchange or replace a delivered order?
Exchanges are only processed for damaged, defective, or wrong item shipped.
In case you received a damaged, defective, or the wrong item, please return the merchandise within 30 days from the shipped date to our Online Returns address. The order will be refunded only if a copy of the shipping receipt is attached to the Return Form. A carrier service that provides tracking facility is recommended. To ensure proper processing, please select the appropriate Return Reason Code listed on the Return Form and please specify the damage, defect, or wrong item on the Return Form. If you would like a replacement of the item, please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase.
How much time it will take to get the refund?
It takes 2-3 weeks from the date of return shipment for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International addresses, please allow 4-6 weeks from the date of return shipment for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
How can I contact Customer Service?
Please click here to contact our Customer Service Team.
FAQ: CHECKOUT AND PAYMENT
What sales taxes are chargeable?
International residents have to pay Duty/Taxes at the time of delivery depending upon Customs regulations of resident’s country.
How safe is your site for online transaction?
Reflextions.com is an approved VeriSign Secure site, protected with VeriSign SSL encryption, which secure E-commerce transactions. All transaction information shared to this site is encrypted and protected and are kept confidential. We ensure that our clients have secure, private, and enjoyable online shopping experience. All information provide to us will not be shared with any third party.
Why Credit Card was declined, but it still got Charged?
If the transaction has been denied, your credit card or debit card will not be debited; however your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release an authorization between 3 and 30 business days or upon debit of your credit card or debit card.
Banks set their own policies and Reflextions.com has no control over how long your bank may hold your funds. This apparently happens more often with ATM / Debit Cards. The funds are then released again after a few days, when the bank realizes that actually no charge was placed although it was denied.
Our apologies for this inconvenience but absolutely nothing we can do to prevent it. Consumers who feel their funds are being held too long should contact the bank that issued their card. The phone number is generally located on the back of the card.
Why my credit card was declined?
There are several reasons why a credit card can be declined, including incorrect credit card number, expiration date, security code (the last three digits on the back of your card where you sign your name or the four digit code on the front for American Express), billing information, insufficient funds or daily spending limit.
- At NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the Jafrum.com website. If you wish to reference a specific credit card that you already have on file with us, please reference it by the last four digits ONLY. If, for any reason, you need to provide us with a complete credit card number, please call customer service at sales@reflextions.com.au
- If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail. You can also login to Jafrum.com and change the payment information.
- If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. For many credit cards (especially ATM /debit cards) even if the card is declined your bank may hold the amount and release only after few days or up to a month, so please make sure you have all the right information before attempting again.
- If you are not sure why the card was declined you can contact us. If we cannot find the reason, or, after correcting, if your card is still declined, please contact your credit card company for more information.
How do I check if my PayPal payment has gone through or not?
The easiest way to find out if a payment has been sent by PayPal is to log into your PayPal.com account and click on the History tab. The History section will show you all the payments you have successfully sent.
Can I send you direct Paypal Payment?
Sorry, we have disabled this feature in Paypal to avoid confusion in payment and order processing. You can pay by Paypal only by doing our checkout.
How do I know that my checkout was successful?
You will get an order number after you do checkout and also an email from us with all the information on tracking the order.